Account Deletion Policy

You can delete your account directly in the Transkripsi ID mobile app by opening the Profile tab and pressing Delete Account. If you cannot access the app or need help, you can also request deletion through the WhatsApp contact below. State that you want to delete your Transkripsi ID account and include your registered email address. Do not send passwords or verification codes. We may verify account ownership before handling your request.

Your request can cover account information, uploaded audio or video, transcription history, transcripts, summaries, and folders. Deleting your account yourself through the app removes the entire account and its data. For selective deletion, request help through WhatsApp or email [email protected] and specify which data you want deleted. Contact us to confirm the scope of deletion and the status of your request.

Save copies of important content, transcripts, and summaries before requesting deletion. Permanently deleted data cannot be recovered. Contact us before proceeding if you have questions about your plan or transactions.

Deletion does not necessarily remove data immediately from all backups or transaction records. Contact us for details about any retained data, the reasons and duration of retention, and the time needed to complete your request.

Account Deletion Tutorial through the App

1. 1. Open the Profile tab

   Open the Transkripsi ID mobile app, sign in to your account, then select the Profile tab.

   

2. 2. Press Delete Account

   On the Profile page, press the Delete Account button.

   

3. 3. Confirm deletion

   Read the deletion warning, type DELETE, then press Delete Now to confirm.